Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) are an agreement between you and Tintsumi Noid Systems (Pty) Ltd (“we”, “us”, “our”), trading as CerebroNovus.

By creating an account, accepting an invite, connecting WhatsApp, or otherwise using the platform, you agree to these Terms. If you do not agree, do not use the service.

If you use the service for a company, you confirm that you are allowed to bind that company to these Terms.

2. Who we are and what we provide

CerebroNovus is a WhatsApp engagement platform. It helps organisations connect a WhatsApp Business number, run guided chatbot journeys, manage an inbox for human handoff, work with Meta message templates and WhatsApp Flows, and related tools.

We provide software and operations support. We are not Meta, and we are not your WhatsApp Business account owner by default. The WhatsApp Business account and phone number remain with the client unless a separate written agreement says otherwise.

Access is invite-only. There is no public self-signup. An administrator must invite you before you can log in.

3. Key words

• “Client” / “you” — the business or organisation using the platform, and its authorised users.
• “End user” — a person who messages the Client’s WhatsApp number (for example a customer or driver).
• “Platform” — the CerebroNovus application, APIs, dashboards, and related services we operate.
• “Meta” — Meta Platforms, Inc. and WhatsApp products, including the WhatsApp Business Platform.

4. Accounts and security

• You must provide accurate registration and contact details.
• You are responsible for keeping login credentials private and for activity under your users’ accounts.
• Tell us promptly if you believe an account was compromised.
• We may suspend access where we reasonably believe there is abuse, security risk, unpaid fees (where applicable), or a breach of these Terms or Meta’s rules.

5. Acceptable use

You may only use the Platform for lawful business purposes and in line with Meta’s WhatsApp Business policies, South African law, and any sector rules that apply to you.

• Do not send spam, scams, or unsolicited bulk messages that break Meta or local rules.
• Do not use the Platform to harass, discriminate, or process data you are not allowed to process.
• Do not attempt to break security, reverse engineer the service beyond what the law allows, or overload our systems.
• Do not use bots or flows to make, imply, or communicate credit, lending, or affordability decisions unless a separate written agreement and compliance design allow it. For many clients, the bot must only inform, collect, and route.
• You are responsible for the content of messages, templates, flows, and knowledge you configure.

6. WhatsApp and Meta

WhatsApp messaging depends on Meta. Message delivery, template approval, quality ratings, phone number status, and account restrictions are controlled by Meta, not by us.

You must comply with Meta’s terms, commerce and messaging policies, and any embedded signup or Business Manager requirements.

Meta conversation fees and related charges are billed by Meta to the WhatsApp Business account holder (usually you), unless we expressly agree otherwise in writing.

7. Personal information and roles

For personal information of End users that you process through WhatsApp on the Platform, you are typically the responsible party under POPIA. We act as an operator processing that information on your documented instructions, except where the law requires otherwise or we process data as a responsible party for our own business (for example account administration).

Our Privacy Policy explains how we handle personal information. A separate data processing arrangement may be required for your programme.

8. Your content and our software

You keep ownership of your conversation content, contact records, templates, flow scripts you create, and business data you upload or generate in your workspace, subject to Meta’s terms for WhatsApp content.

We own the Platform software, designs, documentation, and know-how. We grant you a limited, non-exclusive right to use the Platform during your subscription or pilot term.

You grant us a licence to host, process, and display your content only as needed to provide the service, secure it, and meet legal obligations.

9. Pilots, fees, and changes

Commercial terms (fees, pilot length, inclusions) are set in an order form, proposal, or written agreement. If there is a conflict, that commercial document wins for price and scope; these Terms still cover use of the Platform.

We may update the Platform and these Terms from time to time. Material changes will be communicated by email or in-product notice where practical. Continued use after the effective date means you accept the updated Terms, unless your written agreement says otherwise.

10. Availability and support

We aim for reliable service but do not guarantee uninterrupted or error-free operation. WhatsApp, internet providers, and Meta outages are outside our control.

Support channels and response times depend on your plan or pilot agreement.

11. Disclaimers

The Platform is provided on an “as is” and “as available” basis to the fullest extent allowed by South African law.

We do not warrant that automation will answer every End user correctly, that Meta will approve every template, or that third-party services will remain available unchanged.

Nothing in the Platform constitutes legal, financial, medical, or regulatory advice.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising from use of the Platform or WhatsApp.

Our total liability arising out of or relating to these Terms or the Platform in any twelve-month period is limited to the fees you paid us for the Platform in that period (or ZAR 5,000 if you paid no Platform fees in that period), except where liability cannot be limited by law (including fraud or gross negligence where such exclusion is not allowed).

You remain responsible for your compliance with POPIA, sector law, and Meta policies for your messaging programmes.

13. Indemnity

You will defend and indemnify us against claims, losses, and costs arising from: your content and messaging; your breach of these Terms or Meta policies; your processing of personal information; or claims by End users relating to your goods, services, or decisions.

14. Suspension and termination

Either party may end a paid engagement as set out in the commercial agreement. We may suspend or terminate access for material breach, unlawful use, non-payment, or Meta-enforced account actions.

On termination, your right to use the Platform ends. We may retain data as required by law or as described in the Privacy Policy and any data processing agreement. You should export needed records before access ends where the product allows.

15. Governing law

These Terms are governed by the laws of the Republic of South Africa. Courts of South Africa have exclusive jurisdiction, without limiting either party’s right to seek urgent relief.

16. Contact

Questions about these Terms: info@cerebronovus.ai

Support: support@cerebronovus.ai

Operator: Tintsumi Noid Systems (Pty) Ltd · Product: CerebroNovus