Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Cerebro Novus (“we,” “us,” or “our”) governing your use of our WhatsApp Business API technology platform and related services.

Agreement to Terms

• You must be at least 18 years old to use our services
• By accessing or using our services, you accept these Terms
• If you are using our services on behalf of a business, you represent that you have authority to bind the business
• You are responsible for ensuring compliance with all applicable laws

What We Provide

Cerebro Novus acts as a technology provider, offering:

• WhatsApp Business API integration and connectivity
• Dashboard and administrative tools for managing messaging
• API access for programmatic message sending
• Template management and approval support
• Technical support and documentation
• Analytics and message delivery monitoring

Limitations

• We are a technology provider, not the actual messaging service
• WhatsApp message delivery is subject to WhatsApp's terms and policies
• Message delivery is not guaranteed and depends on WhatsApp availability
• We are not responsible for message content created by clients

Account Creation

• You must provide accurate and complete information when registering
• You are responsible for maintaining the confidentiality of your account credentials
• You must be authorized to use the WhatsApp Business Account you connect
• You agree to notify us immediately of any unauthorized access

Account Responsibilities

• You are responsible for all activities under your account
• You must not share account credentials with unauthorized persons
• You must comply with all applicable laws and regulations
• You must not use the Services for illegal or fraudulent purposes

Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms, engage in illegal activities, or pose a security risk to our platform or other users.

Prohibited Uses

You agree NOT to use our Services to:

• Send spam, unsolicited messages, or bulk communications without proper consent
• Transmit harassing, abusive, threatening, or defamatory messages
• Distribute malware, viruses, or other harmful code
• Impersonate others or provide false identity information
• Violate any applicable laws, regulations, or industry standards
• Interfere with or disrupt our Services or other users' access
• Reverse engineer, decompile, or attempt to extract the source code
• Use the Services for any purpose prohibited by WhatsApp's policies

Consent Requirements

• You must obtain proper consent before sending messages to recipients
• You must respect opt-out requests immediately
• You must comply with local data protection and privacy laws
• You must maintain records of consent where required

WhatsApp Policies and Requirements

As a technology provider facilitating WhatsApp Business API access, you must comply with:

• Meta's WhatsApp Business API Terms of Service
• WhatsApp Commerce Policy and Business Messaging Policy
• WhatsApp Template Message requirements and approval process
• Prohibited content guidelines and content restrictions
• Rate limits and messaging window restrictions

Your Responsibilities

• Ensuring all message content complies with WhatsApp policies
• Obtaining necessary approvals for message templates
• Managing opt-outs and respecting user preferences
• Handling complaints and support requests from message recipients
• Maintaining accurate and up-to-date business information

Pricing and Fees

• Our pricing is based on message volume and service tier
• Current pricing information is available on our website
• We reserve the right to modify pricing with 30 days' notice
• All fees are exclusive of applicable taxes

Payment Terms

• Payment is due in accordance with the agreed billing cycle
• Late payments may result in service suspension
• All payments are non-refundable except as required by law
• You are responsible for any additional fees related to WhatsApp message delivery

Automatic Renewal

Subscription services automatically renew unless you cancel at least 30 days before the renewal date. You are responsible for canceling recurring billing.

Our Intellectual Property

The Services, including our platform, APIs, dashboard, and all related technology, are proprietary to Cerebro Novus or our licensors. All rights not expressly granted are reserved.

• You may not copy, modify, or distribute our technology
• You may not reverse engineer or attempt to extract algorithms
• Our trademarks and logos may not be used without permission
• You may use our APIs only as provided in these Terms

Your Content

You retain ownership of the message content you create. By using our Services, you grant us a limited license to process, transmit, and deliver your messages via WhatsApp.

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Services will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy, reliability, or suitability of our technology
• Warranties about WhatsApp message delivery or reliability

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid us in the preceding 12 months
• We are not responsible for WhatsApp service outages or delivery failures
• We are not liable for any losses resulting from your use of the Services

Termination by You

You may terminate your account at any time by contacting us at info@cerebronovus.ai. Upon termination, you will lose access to all Services and your account data.

Termination by Us

We may suspend or terminate your access to the Services:

• If you violate these Terms or our policies
• If you engage in fraudulent or illegal activities
• If you fail to pay applicable fees
• If you violate WhatsApp's terms of service
• If required by law or legal process
• Upon 30 days' notice for any reason

Effect of Termination

• All outstanding fees become immediately due
• You must cease all use of the Services
• We may delete your account data after a reasonable period
• Provisions that should survive termination will remain in effect

Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa, without regard to conflict of law principles.

Dispute Resolution

• Most disputes can be resolved through good faith negotiation
• Before filing any legal proceedings, you agree to attempt alternative dispute resolution
• If resolution cannot be reached, disputes will be resolved in the courts of South Africa
• You waive any right to participate in a class-action lawsuit