Every “where is my parcel?” answered before it becomes a call.
WhatsApp Delivery Tracking & Rescheduling
Tracking questions drown your support line every peak season. Live status, delivery windows, POD capture, and failed-delivery recovery — without exposing driver numbers.
Every “where is my parcel?” answered before it becomes a call.
The Courier Guy
✓online
Status + reschedule window
The problem today
WISMO overload
Where-is-my-order calls crush peak support
Failed deliveries
Second attempts without recipient coordination waste kilometres
Privacy risk
Drivers and recipients sharing personal numbers
What we build
- 01Return live shipment status on demand
- 02Let recipients select or change delivery windows
- 03Capture proof-of-delivery in-thread
- 04Relay driver-to-recipient messages without exposing numbers
- 05Recover failed deliveries with new slot booking
- 06Book returns collections
Flow demo
A recipient checks status, picks a new window after a failed attempt, and confirms POD in-thread.
The Courier Guy
✓online
Status + reschedule window
Integrations that matter here
- TMS / courier APIs
- POD media storage
- Returns OMS
Compliance note
Minimise personal data in broadcasts. Use transactional templates for delivery updates.
Pilot note
Status + reschedule → POD → failed-delivery recovery. Recipient messaging that protects privacy while keeping delivery moving.
Frequently asked questions
Can recipients talk to drivers?
We support mediated messaging so numbers stay private while delivery coordination continues.
How fresh is tracking data?
Status is fetched from your TMS via API or webhook at query time — freshness matches your source system.
What happens after a failed delivery?
A recovery flow offers new windows and confirms the booking back to your ops system.
Can we capture POD photos?
Yes — recipients or drivers upload in-thread; media attaches to the shipment record.
Does this work for returns?
Returns collection booking is a first-class flow pattern in our logistics pack.
Will this spam recipients?
Delivery updates are transactional. Marketing offers stay opt-in and separate.
See this vertical on your number
Book 20 minutes. We'll map your highest-volume intent and show the flow live.