WhatsApp operations
Your customers already opened WhatsApp. Be there.
Guided WhatsApp bots, a human inbox, and Meta templates — built for businesses whose customers already live in WhatsApp.
WhatsApp Business · Guided bots · Human inbox · POPIA-aware
City of Tshwane
✓online
Photo + pin → case reference
Analytics overview
- 12,480 conversations · 68% containment
- Peak hour: 09:00–11:00 (Tue)
- First response median: 18s
Resolution and deflection at a glance
The engine
Behind every seamless chat is a dashboard you actually control.
Manage conversations, build workflows, and read the data — without writing a line of code. Run it on our infrastructure or your own.
Impact signals
What changes when the conversation runs itself.
Customer support resolution
0%
faster ticket closure when routine intents complete inside chat*
- 24/7 first response
- 0 hold time on automated paths
- −41% agent load on deflected intents*
*Illustrative pilot pattern — measure against your own baseline before and after 30 days.
Service delivery & citizen engagement
1 in 3
queries resolved without a human on high-volume civic intents*
- Reliable utility broadcasts
- Fault reports with photo + location
- Status updates with case references
*Pilot pattern across municipal and council programmes. Your deflection depends on intent mix and data access.
Use cases
Twenty-plus journeys. One channel.
Bookings, faults, carts, claims, delivery, handoff — each demo completes an outcome inside a real WhatsApp UI.
Solutions
Built for every scale. Engineered for your industry.
Five verticals. One platform. Outcome-first journeys on WhatsApp.
Public Sector & Civic Engagement
Cut walk-in traffic and call-centre volume without adding headcount.
1 in 3 Routine queries deflected*
Explore verticalRetail & E-Commerce
Turn a broadcast into a checkout without a website visit.
14d Typical first flow live
Explore verticalFinancial Services & Fintech
Serve the customers who will never download your app.
FICA Process-aware design
Explore verticalHealthcare & Clinics
Fewer missed appointments, fewer phone calls, zero clinical risk taken by a machine.
↓ No-show rate target via reminders
Explore verticalLogistics & Delivery
Every “where is my parcel?” answered before it becomes a call.
↓ WISMO call volume
Explore verticalApproach
People first. Systems second.
We embed human-centric design into the core code. Before we build a workflow, we understand the person on the other end — their data cost, their reading level, their patience. Every automated interaction should feel natural, respectful, and genuinely helpful. When it can't, it hands off to a human immediately.
We design for the worst connection in the room.
Low-data, low-latency, works when bandwidth is thin.
We design for the second language.
Multilingual flows, plain language, no jargon.
We design the handoff, not just the bot.
Escalation is a first-class feature, not a failure state.
Platform stack
Everything you need to run conversation as an operation.
Build
- Visual flow builder
- Button and list menus
- WhatsApp templates
- Test before you go live
Run
- Team inbox
- Human handoff
- Text replies from staff
- Live takeover
Assist
- Optional AI reply steps
- Clear fallback to a person
- Guided FAQ paths
- Multilingual-ready flows
Track
- Conversation volume
- Simple bot analytics
- Contact records
- Support for pilot reviews
Knowledge
Knowledge that ranks — and converts.
Insights and reports on conversational commerce and citizen engagement across Africa. Authored by Masego.
Insight · Partnership
People First, Systems Second: How Noid Systems and CerebroNovus Align
A shared operating philosophy: begin with the person on the other end, decide from evidence, and only then choose the WhatsApp system that carries the journey.
By Masego · 7 min
Insight · Methodology
Listen → Frame → Design → Embed: Running the Noid Playbook on WhatsApp
Translate Noid Systems’ four-step method into a CerebroNovus WhatsApp programme you can measure in thirty days.
By Masego · 8 min
Insight · Analytics
Data That Serves Decisions — Not Dashboards
Most institutions have more data than insight. Here is the Noid-aligned metric set for WhatsApp programmes on CerebroNovus.
By Masego · 6 min
Report
POPIA, Templates, and Trust Signals on WhatsApp Report
A trust and compliance report for WhatsApp programmes covering privacy notices, templates, green tick readiness, opt-ins, and audit trails.
By Masego · 27 min read
Pricing
Pricing that matches how you operate.
Launch. Operate. Enterprise. Contact Sales on every tier — with transparent drivers underneath.
Launch
One use case. Live fast.
One flow, one number, managed go-live. For teams that need a single WhatsApp journey working this month.
Contact Sales
Most teams start here
Operate
Conversation as an operation
Multiple flows, agents, integrations, and analytics — for teams running WhatsApp as a daily channel.
Contact Sales
Enterprise / Self-Hosted
Regulated & public-sector buyers
Own infrastructure options, data residency, SSO, SLA, and dedicated support for high-stakes programmes.
Contact Sales
FAQ
Common questions
A short list to orient you. The full library lives in the Help Center.
103+ FAQs across getting started, WhatsApp, pricing, security, and more.
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