Privacy Policy

Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and contact information
• Business information and company details
• WhatsApp Business API credentials and configuration
• Payment and billing information
• Support requests and communications

Usage Information

We automatically collect certain information about your use of our services:

• API usage statistics and performance metrics
• Message delivery status and analytics
• Device and browser information
• IP address and location data
• Log files and error reports

WhatsApp Data

As a WhatsApp Business API provider, we process:

• Message content sent through your WhatsApp Business accounts
• Contact information and phone numbers
• Message templates and media files
• Delivery receipts and read status
• Webhook data and API responses

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in the following circumstances:

• WhatsApp/Meta: As required for WhatsApp Business API integration
• Service Providers: Trusted third parties who assist in service delivery
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you have given explicit consent

Security Measures

We implement industry-standard security measures to protect your data:

• End-to-end encryption for message transmission
• Secure data centers with physical and digital security
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures

WhatsApp Compliance

We comply with WhatsApp's security requirements and data handling policies, ensuring your messages are processed securely according to Meta's standards.

Our Role as Technology Provider

Cerebro Novus acts as a technology provider for WhatsApp Business API services. We facilitate message delivery and provide technical infrastructure.

Data Processing

• We process messages on behalf of our clients
• Message content is transmitted securely to WhatsApp
• We do not store message content beyond delivery confirmation
• Analytics data is anonymized and aggregated

Client Responsibilities

Our clients are responsible for obtaining necessary consents from message recipients and complying with applicable data protection laws in their jurisdictions.

Global Operations

As a technology provider serving clients globally, we may transfer data across international borders. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) for EU transfers
• Adequacy decisions where applicable
• Data processing agreements with service providers
• Compliance with local data protection laws

Policy Updates

We may update this Privacy Policy from time to time. When we make changes:

• We will post the updated policy on our website
• We will update the “Last Updated” date
• For material changes, we will notify you via email
• Continued use of our services constitutes acceptance