Catalogue, cart recovery, tracking, and reviews inside the thread.

WhatsApp Commerce for Retail & Online Stores

Your customers already opened WhatsApp. Make the purchase happen there. Browse, recover abandoned carts, track orders, and start returns — without forcing another app download.

Turn a broadcast into a checkout without a website visit.

Watch a Live Flow
9:41
5G
UF

Ubuntu Fashion

✓

online

Today
Message

Live status + returns path

The problem today

  • Cart abandonment

    Paid traffic dies when checkout friction spikes on mobile

  • Where is my order?

    Support absorbs repetitive tracking questions

  • Channel fragmentation

    Broadcast on WhatsApp, convert on a slow site

What we build

  1. 01Browse catalogue categories with quick replies
  2. 02Recover abandoned carts with timed nudges
  3. 03Track orders and delivery windows
  4. 04Initiate returns with photo evidence
  5. 05Capture post-purchase reviews
  6. 06Send restock alerts to opted-in buyers

Flow demo

A shopper gets a restock alert, taps to buy, receives a payment link, and tracks delivery in the same chat.

9:41
5G
UF

Ubuntu Fashion

✓

online

Today
Message

Live status + returns path

Integrations that matter here

  • Shopify / WooCommerce via webhooks
  • Payment links
  • Courier tracking APIs

Compliance note

Marketing templates require opt-in. Transactional updates use utility templates within Meta policy.

Pilot note

Launch order status + cart recovery → add catalogue → measure conversion. Commerce flows designed for mobile data realities — short paths, buttons first, clear payment links.

Frequently asked questions

Can customers pay inside WhatsApp?

We send secure payment links from your existing PSP. Card data stays with your payment provider.

Do we need a green tick?

Not to start. A verified business account builds trust for broadcast — we document the path in our Knowledge Hub.

How do abandoned carts work?

Your store emits a webhook; CerebroNovus sends a timed recovery flow with the cart summary and checkout link.

What about returns?

Flows collect reason, photos, and order ID, then open a case for your team with full context.

Will this spam customers?

Transactional updates are expected. Marketing needs opt-in and respects Meta broadcast rules.

Can we run multiple brands?

Yes — separate WABAs or numbers per brand, shared platform operations.

See this vertical on your number

Book 20 minutes. We'll map your highest-volume intent and show the flow live.