Documentation

GTM Workflow Catalog

CerebroNovus sells two GTM tracks: enterprise pilot lanes (councils, SANCO, CertifyDocs — see solutions pages) and this agency SME menu for organisations buying chat automation directly.

Jobs to Be Done (JTBD)

  • Capture — don't lose the enquiry
  • Qualify — worth a human's time?
  • Book — calendar without back-and-forth
  • Answer — FAQ without a human
  • Confirm/Remind — reduce no-shows
  • Collect — structured intake in chat
  • Route/Escalate — right human with context
  • Follow up — re-engage quiet leads
  • Update/Track — order/case status self-service

Pack coverage — 20/20

Every agency workflow row has a resolvable one-click importable pack (dedicated industry pack, shared template, or Tracking module pack for status flows).

  • Coverage gate: GET /api/gtm/workflows → packCoverage.complete
  • Also: GET /api/platform/capabilities → packCoverageComplete
  • Demo-ready highlights: #1 Real Estate, #2 Dental, #8 Retail order tracking

API

GET /api/gtm/workflows
GET /api/chatbots/scenario-packs

Full workflow details: PM doc pm/25 Jul 2026/brd/GTM-agency-icp-workflows.md

GTM Workflow Catalog — CerebroNovus Docs | CerebroNovus