Why Choose Feedback Automation
Gather valuable insights automatically
Higher survey response rates (up to 3x)
Automatically trigger surveys via WhatsApp after service interactions, capturing feedback while it's fresh and relevant.
Real-time feedback collection
Automated follow-up on negative feedback
Actionable insights from customer data
Improved service quality through continuous feedback
Customer sentiment tracking over time
View feedback trends and sentiment analysis in real-time dashboards.
Industry Applications
Feedback collection across sectors
Post-Support Satisfaction
Automatically send satisfaction surveys after support interactions to measure team performance.
Product Feedback Loops
Collect product reviews, feature requests, and improvement suggestions from active users.
Service Quality Checks
Regular check-ins with customers to measure ongoing service satisfaction and identify issues.
Built for Insights
Everything you need to gather actionable feedback
Conversational Surveys
Natural, chat-based surveys that feel like a conversation, not a form.
Conditional Logic
Dynamic question flows that adapt based on previous answers for relevant feedback.
Sentiment Analysis
Automatic analysis of customer sentiment from open-ended responses.
Instant Alerts
Get notified immediately when negative feedback is received for quick resolution.