Legal

Terms of Service

Last updated: 9/4/2025

1. Agreement to Terms

By accessing our WhatsApp chatbot development services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access our Services.

2. Description of Services

Cerebro Novus provides custom WhatsApp chatbot development services for businesses. Our services include:

  • Custom WhatsApp Business API bot development
  • Integration with existing business systems
  • Bot training and conversation flow design
  • Analytics dashboard and reporting
  • 30 days of post-launch support and optimization

3. Client Responsibilities

You are responsible for:

  • Providing accurate business information and requirements
  • WhatsApp Business API account setup and associated costs
  • Compliance with WhatsApp Business policies
  • Content accuracy and legal compliance of bot responses
  • Timely feedback during the development process

4. Payment Terms

Payment is due as agreed in your service contract. Late payments may result in service suspension. WhatsApp Business API fees are separate and billed directly by Meta/WhatsApp.

5. Intellectual Property

Upon full payment, you own the custom bot and conversation flows created specifically for your business. Cerebro Novus retains rights to underlying technology and general methodologies.

6. Service Delivery

We aim to deliver completed bots within 7-14 business days. Timeline may extend for complex integrations. Delays due to client feedback or requirements changes may affect delivery schedule.

7. Limitation of Liability

Our liability is limited to the amount paid for services. We are not responsible for WhatsApp policy violations, third-party service disruptions, or business losses resulting from bot usage.

8. Support and Maintenance

30 days of optimization and support are included. Extended support packages are available separately. Critical bug fixes are provided free of charge for 90 days post-delivery.

9. Termination

Either party may terminate with 30 days written notice. Completed work and payments made are non-refundable. You retain access to delivered bots and code.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

Questions about these Terms should be sent to us through our contact page or support channels.