1. Information We Collect
We collect information you provide directly to us, such as when you request our services, contact us, or use our website. This may include:
- Contact information (name, email, phone number)
- Business information and requirements
- Communication preferences
- Website usage data (cookies, analytics)
2. How We Use Your Information
We use the information we collect to:
- Provide and deliver our chatbot development services
- Communicate with you about your project
- Send service updates and support information
- Improve our services and website experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- Service providers who assist us in delivering our services
- When required by law or legal process
- To protect our rights, property, or safety
- In connection with a business transfer or merger
4. WhatsApp Data Handling
For WhatsApp chatbot services:
- We access only the data necessary for bot development and testing
- Client WhatsApp data remains under client's control and ownership
- We implement appropriate security measures for data protection
- Data retention follows client agreements and legal requirements
- We comply with WhatsApp Business API privacy requirements
5. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and updates
- Employee training on data protection
6. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Data portability where technically feasible
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and website functionality
- Provide relevant content and recommendations
You can control cookie settings through your browser preferences.
8. Third-Party Services
We may use third-party services for:
- Website analytics (Google Analytics)
- Customer communication tools
- Payment processing
- Cloud hosting and storage
These services have their own privacy policies and practices.
9. International Data Transfers
Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our website contact page or support channels. We will respond to your inquiry within a reasonable timeframe.